Customizing your business information
Name, URL, and description
Your business name lets customers know who they’re purchasing content from. Your business URL should be set to the primary domain where you are using Piano. And your business description should be a brief synopsis of what your site is about. (Currently, the business description is only used for our internal purposes, and is not exposed to customers.)
These titles don’t have any technical significance — they are used by Piano within things like transaction logs and receipts so that users can see that they’ve purchased from you and link back to your site.
Piano has a powerful integration with Google Analytics, and this page is where you can create the link between your GA account and Piano. In short, we allow GA events tracking throughout the Piano purchase process on your site. You’ll want to learn more, so check out our Google Analytics Integration page.
Your Piano business logo is a square image that should reflect the logo or key brand visual of your business. This logo will appear next to your business name at all times. When a user purchases content from your website, the business logo will reinforce who they’re purchasing the content from. This image can also be used in email correspondence with your users. The maximum dimensions for the business logo are 400×400.
The ticket image appears in the top left corner of the window that pops up when users go to transact. We call that window the “ticket.” Its purpose is the same as the business logo — to reinforce who users are purchasing their content from at the time of transaction. The ticket image should be a rectangular version of your business logo, or a secondary on-brand image.
This particular field will only control the ticket image that appears on the Videos product. To edit the ticket image on your standard Paywall or Applause, you will need to go “manage” Paywall or Applause. The dimensions for the ticket image are 200×75.
Currently the Piano ticket (purchase process) supports ten languages: English, Spanish, Portuguese, French, Italian, German, Russian, Dutch, Polish and Slovak. By selecting a default language here, you can control what language the ticket will be in. And don’t worry, your users can change the language on their own once they arrive at the ticket.
Sometimes your users will want to reach out to you about your content or potential issues with your website. By entering a support email, Piano will know where to direct your users if they’d like to talk to you. Additionally, Piano may need to report to you a problem with your site from time to time, so we’d like to know the best contact email!
If you have to disable Piano in a hurry, just come here. By clicking disable Piano, you won’t lose any of your account information, but we also won’t be able restrict access to any of your content or process payments for you. If you have to disable Piano for some reason, please send us a note at firstname.lastname@example.org and let us know why!